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The damage is exactly as reported two days ago so it looks like the electrician's didn't do a thing about this.

We just wanted you to know that we are aware of the repairs not being completed. Parts have been ordered and will be repaired as previously mentioned.

Ok thx, but contrary to your statement, this is not what you previously mentioned. Your response on the 12th indicated that someone was on site to fix the issue, not that this will be repaired whenever you happen to get the parts. Two very different things.